Shipping policy

Shipping Policy

In accordance with applicable US FTC regulations and EU Consumer Rights Directive 2011/83/EU, which requires clear disclosure of delivery times and conditions prior to contract formation.

1. Shipping Regions

Clatter ships to the United States, including the contiguous US, Alaska, and Hawaii. At this time, we do not offer international shipping.

2. Delivery Timeframes

Orders placed on clatter.com are subject to the following estimated timeframes:

  • Order processing: up to 48 business hours from payment confirmation.
  • Delivery to your address: 6 to 18 business days from dispatch.
  • Estimated total: up to 20 business days from order date.

These timeframes are estimates and may vary depending on product availability, destination region, carrier conditions, weather, or other circumstances beyond Clatter's control. In no case will delivery exceed 30 calendar days from the order confirmation date.

3. Shipment Tracking

Once your order is dispatched, you will receive an email notification with your tracking number and a link to track your shipment in real time via clatter.com/apps/ParcelPanel.

4. Shipping Costs

Clatter offers free shipping on all orders. No minimum order value is required.

5. Order Delivery

Orders will be delivered to the shipping address provided during checkout. The customer is responsible for providing a correct and complete delivery address. Clatter is not responsible for delays or failed deliveries resulting from an incorrect or incomplete address.

If you are not available at the time of delivery, the carrier will leave a notice and may attempt a second delivery or provide instructions for collection at a local pickup point.

If the order cannot be delivered after the carrier's attempts and is returned to origin, Clatter will contact you by email. Any additional re-shipping costs caused by customer-related issues may be charged to the customer.

6. Inspection Upon Receipt

We recommend inspecting the outer and inner packaging upon receipt. If the package shows visible damage, you should:

  • Note any damage on the carrier's delivery receipt.
  • Notify Clatter within 48 hours by emailing contact@clatter.com, including photos of the damaged packaging and contents.

7. Lost or Undelivered Orders

If your order is not delivered within the maximum timeframe and tracking information is inconclusive, please contact our support team at contact@clatter.com with your order number and tracking number.

Clatter will investigate with the carrier and, as applicable, arrange a replacement shipment or issue a full refund.